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FAQ - Your questions? We got answers!
How does Web Hosting work?
Once you purchase a web hosting plan, zCloudHosting stores your site on one of our servers and assigns it a unique DNS. The DNS serves as the address that allows people around the world to find and view your website. This unique address is required in order for people to view your site.
By purchasing a website hosting package, you’re basically buying space on one of our servers. It’s similar to the space on a computer’s hard drive, but the server allows your website’s files to be accessed from anywhere.
What tools or software can I use to build my website?
You can build your website in several different ways – from hand-coding with HTML to using a website builder program, like our award winning Website Builder.
Alternatively, if you require a lot of functionality and versatility from your website, you’ll benefit from programs and applications that can help you build your site. Our cPanel web hosting plans give you access to free, server-side applications that can be used to develop and customize your website, including popular Content Management System (CMS) applications like WordPress® and Joomla!®.
What kind of web hosting plan do I need?
We offer both Windows and Linux hosting. Which one you need depends on personal preferences and what you want to do with your site. If you’re not sure if you need Windows or Linux, you can always call our hosting support team. We’re here to help 24/7.
The link below offers a simple, step-by-step guide to picking the best web hosting package for your site. Our different packages to find one that fits the size of your website and the traffic it generates. And as always, our award-winning 24/7 support can answer any of your questions.
Purchased a hosting plan, now what do I do?
You will get credentials for cPanel on your email.
Also, you can login into cPanel directly from Clients Portal.
In case, you are not familiar with cPanel just open support ticket, Our support team will help.
What does free domain registration mean?
We are offering free Domain Names with some of our hosting plans. That means you don’t need to pay anything for the domain for initial first year. In renewal if any offer you can check.
How do I transfer my Web pages to your server?
If you’ve built your website in a HTML editor, like Dreamweaver or Microsoft Expression Studio, you have to upload your website files via FTP (File Transfer Protocol). We have a built-in FTP File Manager that you can access in our Hosting Control Center.
However, if your files are larger than 20 MB, we recommend using the tool FileZilla, which works with Windows®, Mac®, and Linux® operating systems, or other third-party FTP clients.
Can I host multiple domain names with my hosting account?
Yes, you can based on your plan which you are planning to buy.
Do you offer a money-back guarantee?
All our plans comes with 30 days money back guarantee.
No questions will be asked upon cancellations, Incase if your hosting includes free domain only domain price will be charged on cancellation and Domain rights will be given to the owner.
Will zCloudhosting help me in migration?
Yes we will help you in any kind of migration, No matter it’s cPanel, Plesk or any other control panel.
Just open a support ticket and you are good to go